Service Desk Advisor (25-26 SY) PEIMS and Data Services

IRVING INDEPENDENT SCHOOL DISTRICT

JOB DESCRIPTION

JOB TITLE : Service Desk Advisor

WAGE / HOUR STATUS : Nonexempt

FUNDING SOURCE : Local

REPORTS TO : Director of Data Governance and Management Services

PAY GRADE : Paraprofessional 060

DUTY DAYS : 230

DEPARTMENT : PEIMS and Data Services

DATE REVISED : 05 / 2023

A Letter of Assurance will be issued for this position.

PRIMARY PURPOSE : Provide central point-of-contact for help-desk assistance and support with district student management system Texas Records Exchange and teacher gradebook such that district campus and administrative staff can successfully and proficiently operate and maintain these district systems. Provide excellent customer service to all users requesting or needing assistance in a team-oriented environment.

QUALIFICATIONS :

Minimum Education / Certification :

• High School Diploma or GED

Special Knowledge / Skills :

Excellent communication skills including verbal written and face-to-face interaction

Excellent interpersonal and organizational skills

Ability to operate computer / peripherals using a variety of basic applications

Minimum Experience :

At least two (2) years of experience with data processing and attendance or other comparable experience with required systems

MAJOR RESPONSIBILITIES AND JOB DUTIES :

SUPERVISORY RESPONSIBILITIES :

None

WORKING CONDITIONS :

Physical Demands / Environmental Factors : Must demonstrate the ability to communicate effectively (verbal and written). Occasional travel within the district.

Tools / Equipment Used : Standard office equipment computer multi-line phone system copier fax machine

Posture : Prolonged sitting and standing

Motion : Repetitive hand motions prolonged used of computer

Lifting : Regular light lifting and carrying (less than 15 pounds); move small stacks of student files

Mental Demands : Must maintain emotional control under stress; should be able to focus while performing tasks with frequent interruptions.

Safety : Contribute to the prevention of accidents and injuries by observing safety rules and District policy practicing the principles and skills taught in safety training wearing personal protective equipment as required reporting injuries and incidents immediately to the supervisor and being proactive in the ongoing efforts to improve and maintain workplace safety.

The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities duties and skills that may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1