Wraparound Supervisor

Child and Family Guidance Center is hiring a Wraparound Supervisor for the Dallas- Harry Hines location. The position of Wraparound Supervisor provides day-to-day supervision, coaching, and oversight of the implementation of the National Wraparound Implementation Center (NWIC) model of Wraparound. The Wraparound Supervisor assists in hiring staff, conducts training for new hires, and provides ongoing supervision and coaching to ensure the adequate and appropriate delivery of services and fidelity to the NWIC Wraparound model.

Job Title : YES Wraparound Supervisor

Reports To : YES, Waiver Program Director

Job Summary :

The position of Wraparound Supervisor provides day-to-day supervision, coaching, and oversight of the implementation of the National Wraparound Implementation Center (NWIC) model of Wraparound. The Wraparound Supervisor assists in hiring staff, conducts training for new hires, and provides ongoing supervision and coaching to ensure the adequate and appropriate delivery of services and fidelity to the NWIC Wraparound model.

Duties / Responsibilities :

• Plan and facilitate one group supervision / training per month occurring during staff meetings in order to target areas of needed skill development
• Maintain and review data tracking sheets; utilize data and trends to set organizational, team, and individual goals as applicable
• Interview potential employees and make employment recommendations
• Facilitate orientation and training for new hires along with Program Director and Team Lead
• Provide additional, ongoing individual and group staff training as needed
• Assist with community networking to promote and further develop the organization and program
• Act as an agency representative at interagency meetings of providers as assigned
• Assists Program Director in maintaining the Inquiry Line to receive calls and conduct intake assessments for potential program participants
• Adhere to all current federal and state laws, as well as CFGC Policies and Procedures, including the safeguarding of confidential healthcare information and compliance with the Health Insurance Portability & Accountability Act (HIPAA)
• Comply with initial and annual training requirements
• Attend staff / agency meetings as required
• Maintain cooperative working relationships with all agency staff and community partners
• Perform duties without violating any ethical codes, state or federal codes or requirements
• Demonstrate and promote a positive and strengths-based attitude and organizational culture
• Provide mentoring and serve as a role model for Wraparound Facilitators, giving special attention to new hires
• Assist in training new staff by shadowing, mentoring, and other on-the-job training until Facilitator is ready to work independently
• Engage in field observations with each assigned (established) Wraparound Facilitator at minimum two times per month; debrief with Facilitator following observation
• Fulfill all Wraparound Facilitator job duties as outlined in the Wraparound Facilitator job description while maintaining a caseload of 5-6 children / families
• Provide a minimum of 8 hours of services per month per child / family to include weekly face-to-face contacts with the child and family in the community.
• Complete all documentation per company guidelines.
• Be part of a rotation to answer YES Inquiry calls per program requirements
• Maintain an empathic, yet professional, relationship with children and families and strive to keep families engaged in all services
• Maintain accurate and concise documentation and complete assessments, case notes, database documentation, wraparound and transition plans in a timely manner per program standards
• Assume additional family cases temporarily as needed to handle growing caseloads and cover other employee absences
• Receive consistent coaching support from the Wraparound Supervisor and complete tasks assigned in supervision meetings
• Assist with community networking to promote and further develop the organization and program
• Act as an agency representative at interagency meetings of providers as assigned
• Assist in interviewing potential employees and make employment recommendations
• Provide staff training, as needed
• Complete other duties as assigned by the YES Waiver Program Director and / or Supervisor

Supervisory Responsibilities :

Required Skills / Abilities :

Education and Experience :

Other Skills and Qualifications :

Benefits :

Comprehensive benefits offered : Medical, Dental, Vision, Basic Life, Short term disability, Long term disability, Voluntary life, Accidental death & dismemberment, Voluntary Accident, Critical Illness, Legal & 401K

Paid time off (vacation and sick time)

About Us :

A community leader since 1896, Child & Family Guidance Center takes a comprehensive approach to treating individuals with complex mental and behavioral health challenges throughout seven North Texas counties - Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall. Since our establishment, we have been committed to providing quality, compassionate care to those in need. Today, we take immense pride in providing a wide range of comprehensive mental health services tailored to meet the unique needs of every North Texan.

At Child & Family Guidance Center, we believe everyone deserves access to quality care, so no one is ever turned away-regardless of their ability to pay. From initial assessment to ongoing care, our doctors and counselors are committed to helping tens of thousands of North Texans each year recover from trauma caused by abuse, severe neglect, and poverty-empowering them to thrive in their communities.