Wellness Coordinator

Mission :

Massage Lake Charles, a five-star rated wellness spa in Lake Charles, LA, is seeking a highly motivated and client-focused Wellness Coordinator to be the welcoming face of our spa. This crucial role combines exceptional hospitality with a commitment to creating an unparalleled experience of self-care and relaxation for every guest. From their first interaction, the Wellness Coordinator ensures that each guest's experience is memorable, directly contributing to their well-being and the continued success of our spa. If you are passionate about wellness, thrive in a dynamic environment, and are dedicated to fostering a supportive community, we invite you to join our winning team.

Job Purpose :

Job Purpose : The Wellness Coordinator serves as the central hub of our spa, expertly managing all front office operations to ensure a seamless and exceptional client experience. This multifaceted role involves warmly greeting and guiding guests through their visit, efficiently managing appointments and client records using spa-specific software, and proactively driving revenue through the mindful promotion and sale of our diverse services, memberships, and retail products. Additionally, this role provides crucial administrative support to our service providers, ensuring operational efficiency and contributing significantly to client satisfaction and the spa's overall growth.

Responsibilities :

Client Experience & Hospitality Management :

• Warmly greet and welcome all clients upon arrival and departure, ensuring a positive and memorable first impression.
• Provide detailed descriptions of spa treatments, packages, services, facility features, and current promotions, acting as a knowledgeable resource for clients.
• Handle all client inquiries, questions, and concerns professionally and courteously, providing accurate, appropriate, and immediate responses to ensure complete guest satisfaction.
• Direct clients to appropriate treatment areas and assist them throughout their visit, ensuring comfort and clear guidance.
• Maintain a pristine, organized, and welcoming reception area that consistently aligns with the spa's brand standards.
• Offer amenities to waiting clients (e.g., beverages, comfort items) to enhance their pre-service experience.
• Efficient Appointment & Operations Management :

Manage all incoming phone calls, emails, and online inquiries efficiently and professionally.

Actively promote and sell memberships, enhancements, retail products, packages, and current promotions, educating guests on their benefits.

Process all payments (cash, credit cards, gift cards, memberships) and maintain accurate records of client transactions with precision and integrity.

Actively contribute to client retention efforts by encouraging rebooking of future appointments at checkout.

Qualifications :

Educational Background & Relevant Experience :

Proficiency with computers and booking / reservation systems is crucial for managing appointments and client flow efficiently.

Recommended Spa Software Proficiency- Meevo, by Millennium.

Recommended Spa Software Proficiency :

Software Category

Examples

Expected Proficiency Level

Why it Matters for This Role

Spa Management System

Meevo, Mindbody, SpaBiz, GlossGenius, MassageBook

Proficient User

Essential for efficient scheduling, client management, and preventing double bookings.

Booking Software

Integrated within SMS, dedicated platforms

Proficient User

Crucial for seamless online and in-person appointment management and client flow.

Point-of-Sale (POS) System

Integrated within SMS, Square, Clover

Proficient User

Critical for accurate payment processing, sales tracking, and end-of-day reconciliation.

Customer Relationship Management (CRM)

Integrated within SMS, dedicated CRM tools

Basic Familiarity to Proficient User

Key for personalized client interactions, maintaining client history, and retention strategies.

Office Productivity Suite

Microsoft Office (Word, Excel, Outlook) and Google (Docs, Sheets, Slides, Drive)

Proficient User

Standard for administrative tasks, communication, and basic data management.

Critical Soft Skills & Cultural Fit :

Genuine Passion for Wellness and the Spa Industry : A true interest in self-care, holistic well-being, and the spa's core offerings.

Essential Skills for Success :

Skill Category

Specific Skill

Why it's Important for This Role

Communication & Interpersonal

Active Listening; Clear Verbal & Written Communication; Professional Demeanor; Empathy

Ensures clients feel heard and valued; facilitates accurate information exchange; builds trust and rapport; and gracefully handles sensitive situations.

Organizational & Detail-Oriented

Multitasking; Time Management; Record Keeping Accuracy; Area Maintenance

Manages high volume efficiently; Prioritizes tasks effectively; Ensures precise client data and transactions; Maintains a welcoming environment.

Problem-Solving & Adaptability

Conflict Resolution; Proactive Approach; Flexibility; Critical Thinking

Resolves issues to maintain client satisfaction; Anticipates needs; Adjusts to dynamic situations; Finds effective solutions quickly.

Sales & Client Education

Mindful Upselling / Cross-selling; Product / Service Knowledge; Persuasion; Goal-Orientation

Drives revenue through personalized recommendations; Educates clients on benefits; Influences purchasing decisions; Contributes to business growth.

Technical Proficiency

Spa Management Software Proficiency; POS System Operation; CRM Utilization; General Computer Literacy

Streamlines operations and client data management; ensures accurate financial transactions; enables personalized client interactions; enhances overall efficiency.

Benefits :

Competitive wages, with performance-based incentives.

Opportunities for career advancement, ongoing training, and professional development.

At this spa establishment, we are dedicated to crafting an unparalleled experience of self-care and relaxation for every guest. We are seeking a highly motivated and client-focused Wellness Coordinator to be the welcoming face of our spa. This pivotal role seamlessly blends exceptional hospitality with proactive sales, ensuring every client's experience is memorable from their first interaction and directly contributing to their well-being and our spa's continued success. If you are passionate about wellness, thrive in a dynamic environment, and are committed to fostering a supportive community, we invite you to join our winning team.

We kindly ask that you do not call or visit the spa with hiring questions. Once your application has been reviewed, a manager will contact you directly.

Application Process :

recblid x9z9hll0okrv9cgkore7olssalgkdq