Customer Care Representative / Dispatcher

Position

We are seeking an entry-level Customer Care Representative / Dispatcher for our office in Seattle, WA . Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.

Essential Job Duties

• Answer incoming support calls
• Create support tickets on behalf of customers
• Identify and escalate issues to Helpdesk
• Document all call information according to standard operating procedures
• Use basic computer applications
• Communicate with customers, technicians, and salespeople
• Schedule service calls
• Meet monthly service goals
• Recognize, document, and alert the management team of trends in customer calls
• Route calls to appropriate resources

Qualifications

Benefits