Customer Care Representative/Dispatcher

Position

We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Seattle, WA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.

Essential Job Duties

• Answer incoming support calls
• Create support tickets on behalf of customers
• Identify and escalate issues to Helpdesk
• Document all call information according to standard operating procedures
• Use basic computer applications
• Communicate with customers, technicians, and salespeople
• Schedule service calls
• Meet monthly service goals
• Recognize, document, and alert the management team of trends in customer calls
• Route calls to appropriate resources

Qualifications

• No experience necessary- will train the right candidate!
• Experience using IT ticketing support systems.
• Experience using Unified Communications for business solutions (Call Handling)
• Strong phone and verbal communication skills along with active listening
• Proven ability to multi-task and work in fast-paced environments
• High attention to detail and strong organizational skills
• Experience with Microsoft Word and Excel
• Bi-lingual is a plus

Benefits

• $21.30-24/HR
• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs