Procurement Operations Lead

Procurement Operations Lead

The Procurement Operations Lead is a key role within the Procurement Operations team responsible for execution of contract compliance, procure-to-pay and expiring contracts processes, and Truist's No-PO, No-Pay policy. This includes service request onboarding, third party contract compliance activities, and term file creation for invoicing. Additionally, this role will oversee a comprehensive Quality Assurance process to ensure that a pristine Supplier Book of Record is managed and maintained resulting in accurate reporting across Truist third party contractual agreements. The Procurement Operations Lead will assist with managing a team consisting of onshore teammates as well as an offshore BPO function. Here, he / she is responsible for risk management, performance oversight, and ongoing monitoring activities as prescribed by the third-party risk management program. Strong presentation and critical thinking skills.

Essential Duties And Responsibilities

• Responsible for management and oversight of the third-party onboarding process to ensure that service requests for third-party products and services are clearly defined, align with risk management requirements, and are processed in a timely and accurate manner.
• Drive management and execution of the contract quality assurance process to maintain to a pristine and compliant Supplier Book of Record.
• Lead term file creation activities to ensure alignment with the enterprise No-PO, No-Pay policy and to guarantee that only contractually obligated third party payments are processed in accordance with negotiated terms.
• Drive the execution of the expiring contracts process, including tracking, documentation, and coordination with stakeholders to ensure timely renewals, terminations and renegotiations.
• Manage or coordinate with offshore BPO team, providing oversight for day-to-day operations, monitoring performance metrics, and ensuring adherence to compliance, risk management and reporting expectations.
• Collaborate with internal Finance stakeholders to understand third-party spend reporting needs, and ensure accurate, timely and consistent financial data is delivered to support compliance and business decisions.
• Partner with internal teams including Sourcing, Contracts Management, Legal, Accounts Payable, and Spend Management and Analytics teams to configure procurement technologies that support reporting, contract enforcement, and governance.
• Lead the implementation of business process changes by working cross-functionally to gather business requirements, assess operational and technical impacts, and ensure successful delivery. This includes conducting impact analysis, identifying interdependencies, aligning with key stakeholders, and supporting user adoption through training, documentation, and ongoing change management.
• Lead the development and enforcement of process documentation and internal policies to support consistency, audit readiness, and compliance with procurement standards.
• Liaise with Internal Audit or other risk stakeholders as required to support assessments, control testing and remediation activities.

Qualifications

Required Qualifications

Preferred Qualifications

This is a 5 days in office role.