Regional Retail Manager

Regional Retail Manager

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes peoples lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

The Regional Manager oversees the full operations of one or more Texas Original retail dispensaries, ensuring exceptional patient service, regulatory compliance, and operational excellence. This role leads Assistant Managers and Retail Associates, manages store performance and KPIs, coordinates vendor relationships, and supports cross-functional collaboration across retail, fulfillment, and logistics. The Regional Manager is accountable for ensuring each dispensary operates smoothly, efficiently, and in full alignment with company values, compliance standards, and patient care expectations.

Essential Functions :

• Lead and manage daily operations for assigned retail dispensary location(s), including scheduling, staffing, and store readiness.
• Oversee patient phone operations for assigned retail location(s), ensuring consistent coverage, call response times, and service quality.
• Supervise Assistant Managers and Retail Associates, fostering a culture of accountability, professionalism, and patient-centered care.
• Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards.
• Oversee cash handling, reconciliation, and deposit accuracy; ensure compliance with internal financial controls.
• Resolve patient and operational escalations promptly and professionally, both in-store and over the phone, maintaining a calm and solution-focused approach.
• Prepare, analyze, and report weekly and monthly KPIs including orders, revenue, AOV, cart size, calls made, calls answered, and best sellers.
• Review weekly call logs and KPI metrics to assess communication standards, service performance, and identify coaching opportunities.
• Collaborate with leadership and support teams to align store goals with broader company objectives.
• Manage vendor relationships and facility maintenance, ensuring compliance, safety, and visual presentation standards are consistently met.
• Coordinate overnight order transport and product reconciliation to maintain integrity and compliance of inventory movement.
• Support onboarding, training, and ongoing development for new retail staff to ensure consistent execution and adherence to standards.
• Conduct regular store audits to identify process gaps, compliance risks, and opportunities for improvement.
• Maintain effective communication across all departments to ensure seamless coordination and operational alignment.

Additional Responsibilities :

What Youll Need to Succeed :

Benefits Package :

Medical, Dental, Vision

Telehealth Medical

Telehealth Mental Health Counseling

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Term Life Insurance and AD&D

Travel Reimbursement (if applicable)

Gym Reimbursement up to $50 / month

& More

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.

$55,000 - $60,000 a year

Compensation details : 55000 Yearly Salary

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