Sr. ServiceNow Conversational Developer

Sr. ServiceNow Conversational Developer

Job Locations US-NC-Cary HQ Requisition ID 20067940 Category Technical Support Visa Sponsorship No Travel Requirements None

Sr. ServiceNow Conversational Developer- (Hybrid or Remote)

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job

The Technical Support Applications & Data team builds and maintains the systems and data that power SAS’s customer support experience. We design intelligent, connected platforms that enable AI-driven engagement, helping customers get the right help—at the right time—with minimal effort. As SAS advances its use of ServiceNow CSM and AI-powered digital experiences, this role will be at the forefront of developing conversational interfaces and AI integrations that transform how internal teams and customers interact with our services.

The Sr. ServiceNow Conversational Developer will design, develop, and deploy intelligent conversational experiences within ServiceNow. This role blends conversational design, AI skill development, and ServiceNow configuration expertise to create intuitive, context-aware digital experiences for SAS employees and customers.

You’ll collaborate with product managers, UX designers, and AI engineers to define, build, and optimize conversational journeys across ServiceNow, leveraging Virtual Agent, Flow Designer, Now Assist, and related technologies to deliver seamless and natural support interactions.

As a Sr. ServiceNow Conversational Developer, you will :

• Design, develop, and deploy ServiceNow conversational interfaces using Virtual Agent Designer, Topics, and Now Assist.
• Build AI skills and conversation flows tailored for Technical Support use cases (case management, self-service, knowledge, and entitlements).
• Collaborate with UX and product teams to define conversation architecture, tone, and success metrics.
• Implement conversational analytics and continuous optimization loops to improve understanding, containment, and satisfaction rates.
• Develop and maintain secure integrations with SAS systems and data sources that support conversational and AI-driven workflows.
• Partner with ServiceNow platform engineers and data teams to operationalize conversational AI features at scale.
• Stay current with ServiceNow Now Assist, Generative AI Controller, and other platform capabilities to identify opportunities for innovation
• Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required qualifications

Additional competencies, knowledge and skills

World-class benefits

Highlights include...

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.