Patient Service Specialist - Gaston

Patient Service Specialist - Gaston   Job Summary :

• This position provides support with the intake and processing of patients presenting for care, and other relative activities. (This is a full-time position that will support our Gastonia office, Monday to Friday 8 am to 5 pm) Primary Job Responsibilities / Tasks may include, but not limited to : Schedule appointments in athenaNet.
• Prepare new patient charts and / or paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner.  Communicate with patient during visit as necessary.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Ensure patient is registered and educated on patient portal usage; distribute marketing materials as necessary.
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment.
• Create Credit Card on File Contracts at Check-In.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Work “Day End Review” report.
• Answers inbound and / or makes outbound telephone calls as assigned and appropriately directs callers.
• Schedule follow-up appointments.
• Reconcile, balance, and close batches daily.
• Accurately record messages.
• Educate patients accurately and completely including utilizing the Patient Portal.
• Document appropriately within athenaNet to ensure regulatory requirements are met.
• Monitor and check assigned Athena boxes and other assigned boxes for coverage.
• Work at different Tryon office locations as needed.
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance.
• Verify eligibility and benefits for all patients daily.
• Other duties as assigned.

Requirements :

Education :

Experience serving customers in person and on the phone Physical Requirements :