Operations Associate

Overview

Join to apply for the Operations Associate role at The Bay Club Company . The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Primary Job Functions

Customer Service

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest / prospect lead contact information.
• Reception Desk Oversight (if applicable) : Operate cash register; Process payments; Manage / handle cash and balance cash drawer each shift; Perform opening and / or closing duties; Answer and transfer phone calls.
• Café Oversight (if applicable) : Create and serve food and beverage items; Promote daily specials and encourage upgrades to each order; Operate cash register and process payments; Café opening and / or closing duties; Maintain a clean, safe work environment; State Food Handler Certification; Responsible Beverage Service (RBS) state certification (if serving alcohol).
• Pool Deck Oversight (if applicable) : Greet members and guests; Act as a Host in the designated area or event space; Work with the F&B team to offer food and drinks; provide seating and tours of pool deck amenities; Communicate and book appointments for programs and events; Maintain refreshment stations; Provide towels as needed.
• Parking Garage Oversight (if applicable) : Warmly greet each member; Check members and guests in; Audit cars parked in garage; Perform opening and / or closing duties.
• Cleanliness : Maintain cleanliness and stock levels throughout the Club; detail cleaning and preventive maintenance; restock vanity supplies; maintain a clean, safe work environment; assist with laundry functions.
• Communication and Relationships : Communicate timely and follow up; actively participate in required events, programs, meetings, and trainings.

Other job functions include flexibility in work schedule, as the job may require day and evening shifts, weekends, and holidays.

Qualifications

MINIMUM QUALIFICATIONS

SKILLS & KNOWLEDGE

EXPERIENCE & EDUCATION

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and / or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and ability to adjust focus. The noise level is usually moderate. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other

EEO Statement An Equal Opportunity Employer. The Bay Club Company provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender, age, disability, or any other protected status as defined by applicable law.

Compensation

Estimated Base Pay Range : $18.20 - $25.00 / hour

Benefits

Club Membership; Competitive Compensation; Discounts on club services and amenities; Continuing Education; Community Involvement; Paid Time off; Health Insurance. Offe red to Full-Time associates. Full-Time status eligibility starting at 20 average hours of work per week.

Additional County Ordinances : LA County Fair Chance Ordinance and California Fair Chance Act apply.

Location and date notes are omitted to maintain focus on current job responsibilities and qualifications.

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