Customer Success Manager - Technology Partnerships

Customer Success Manager For Technology Partnerships

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use caseswithin organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

As a Customer Success Manager for Technology Partnerships at LiveRamp, you will play a crucial role in ensuring the success of our platform partners. The AdTech landscape is complex and rapidly evolving, making this role pivotal in navigating technology partnerships and delivering exceptional results for both our partners and our organization. Decision makers across some of the industry's largest and most embedded platforms will rely on you as an expert to consult their strategy and roadmap across the ecosystem. Platforms have unique challenges and their solutions are not always out of the box. If you are creative, a strategic thinker, a proactive problem-solver, and a relationship-builder, we invite you to apply and take your career to the next level.

This is a hybrid, two days a week in-office position in San Francisco, New York City, Seattle or Little Rock.

You will :

• Customer Success :
• Build and maintain strong, long-lasting customer relationships, including C-level contacts.
• Develop, implement, monitor, and optimize strategic success plans that are unique for each customer, including clear objectives and key performance indicators, to ensure client value is achieved.
• Drive the adoption and utilization of LiveRamp solutions to maximize customer value.
• Identify and proactively address any issues or challenges to ensure customer satisfaction.
• Manage the customer renewal process and work to reduce churn and contraction.
• Identify opportunities for upselling and cross-selling LiveRamp's products and services to enhance client outcomes.
• Educate customers on best practices, industry trends, and the latest features and capabilities of LiveRamp's platform.
• Act as a liaison between customers and LiveRamp's product development teams, providing feedback and insights to enhance product offerings.
• Technology Partner Expertise :
• Effectively lead training for our reseller clients to educate their sales and customer success teams through live sessions and custom training materials.
• Provide ongoing strategic guidance to partners buying and selling within LiveRamp's data marketplace to achieve mutual revenue growth.
• Act as a client liaison when testing alpha and beta solutions, ensuring feedback is actioned on and objectives are being met.
• Navigate complex renewals with strong negotiation skills and in depth understanding of clients use case.
• Serve as a subject matter expert in AdTech, staying up-to-date with industry trends, headwinds, best practices, and emerging technologies across identity, activation, measurement, analytics, attribution, cloud solutions, and more.
• Cross-Functional Collaboration :
• Develop strong relationships with key stakeholders within customer organizations, including product, marketing, advertising and data analytics and collaborate closely to understand their unique objectives and challenges.
• Coordinate with LiveRamp's internal teams, such as sales, product, engineering, and support, to implement and execute client-specific solutions.
• Serve as an internal advocate and escalation point for your client. Share client feedback, needs, and insights with internal teams to drive product enhancements and improvements.

You have :

This is a hybrid, two days a week in-office position in San Francisco, New York City, Seattle or Little Rock.

The approximate annual base compensation range is $95,500 to $111,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits :

More about us :

LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principlesone that informs how we hire, train, and grow our global team across nine countries and four continents.