Product Support Administrative Specialist

This position will assist the Service Manager administratively and provide general support to the branch.

This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Provides overall administrative support to the store operations, as required.
• Performs Warranty claims entry processing, invoicing and tracking.
• Processes work orders for the Service Department and invoices service work performed.
• Prepares and maintains machine files, both in paper format and electronically.
• Creates and maintains purchase orders for Outside Labor and Materials (OLM).
• Answers Accounts Receivable inquiries and follows up.
• Tracks service bulletin information required by the factory for machines in territory or inventory.
• Provides communication and support to the Sales Department, as required.
• Answers phone calls and takes messages.
• Greets and assists customers.
• Types a variety of correspondence, as required, to internal or external entities.
• Orders office supplies.
• Prepares and makes daily bank deposits.
• Performs Account Receivables functions, including a minimal amount of collections.
• Coordinates all travel arrangements of staff, as required.
• Administers petty cash distribution and reconciliation.
• Prepares and processes daily cash and credit card deposits.
• Reviews and posts receipts and payments to appropriate ledgers, spreadsheets, records, and databases.
• Prepares, sorts, copies, files, and mails invoices, receipts, checks, correspondence, and other requested items.
• Investigates problems that vendors or purchasing agents have with obtaining payment for bills.
• Researches and processes charge backs, returns, refunds, freight charges, cost of lost or damaged goods, bad checks, and similar items.
• Answers accounts payable and receivable inquiries and follows up.
• Audits freight bills against freight manifests.
• Assist in monthly and annual closings.

Competencies

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.