Inbound Customer Support Representative

Job Description

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in Morrow, GA in our world-class contact center.

You will be responsible for providing exceptional customer service and support to our client's subscribers. These subscribers are part of a dedicated network for public safety agencies, and your role will involve assisting emergency service personnel, law enforcement agencies, and other public safety organizations. Your primary objective will be to address inquiries, troubleshoot technical issues, and ensure customer satisfaction.

What You'll Be Doing

• Customer Support : Respond to incoming calls regarding inquiries from subscribers, addressing their questions, concerns, and technical issues in a timely and professional manner.
• Troubleshooting : Diagnose and resolve technical problems related to subscriber devices, services, and applications. Offer step-by-step guidance to customers to ensure effective resolution of their issues.
• Account Management : Assist customers with account-related tasks such as activating new lines, updating account information, processing billing inquiries, and providing information on available plans and services.
• Product Knowledge : Maintain a comprehensive understanding of our client's offerings, including devices, network capabilities, and features. Stay up to date with new products, services, and promotions to provide accurate and relevant information to customers.
• Escalation and Collaboration : Escalate complex issues to higher-level support or relevant departments while ensuring proper documentation of customer interactions.
• Quality Assurance : Adhere to established call center guidelines, quality standards, and service-level agreements (SLAs) to deliver excellent customer service. Strive to achieve individual and team performance metrics and KPIs.
• Documentation and Reporting : Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated software systems.

Operating hours

Training

What You Bring

What you will get

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!