On-Site Bilingual Customer Service Representative

???? Now Hiring: On-Site Bilingual Customer Support Representative (English/Spanish preferred)
???? Location: Downtown Atlanta
???? Schedule: Monday–Friday | 9:00 AM – 6:00 PM EST

Are you a people-person who thrives in a fast-paced environment? We’re looking for a Bilingual Customer Support Representative to join our on-site team and be the friendly voice on the other end of the line for individuals seeking help with government assistance programs and utility service inquiries.

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????️ Key Responsibilities:

• Answer and manage high-volume inbound calls with professionalism and care.

• Provide accurate information regarding services such as public benefits and utility programs.

• Document interactions clearly and follow established procedures for handling various types of inquiries.

• Escalate urgent or complex issues to appropriate departments.

• Maintain a customer-first attitude while working in a team-driven environment.

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???? Requirements:

• Fluent in English and Spanish (both written and verbal).

• Prior experience in customer service, call centers, or public service support preferred.

• Strong verbal communication and active listening skills.

• Dependable, punctual, and committed to working on-site full-time.

• Professional demeanor with the ability to remain calm under pressure.

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???? What We Offer:

• Competitive hourly pay

• Supportive, team-oriented work environment

• Paid training and opportunities for advancement

• On-site amenities and resources to help you succeed

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We can’t wait to meet you! ????