Customer success manager Jobs in Atlanta, GA

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon were on a mission to protect life and build a safer more connected world through innovative technology. Our Enterprise segment is one of our fastest-growing areas presenting a unique opportunity to make a significant impact in an evolving market. As a Strategic Customer Success Manager Enterprise you will play a pivotal role in shaping the customer experience driving adoption and expanding Axons footprint within enterprise organizations. This is a high-visibility role where you will develop strategic relationships solve complex challenges and directly influence product innovation. If youre looking to elevate your career this role offers the chance to lead enterprise customer strategies work cross-functionally with top industry talent and be part of a dynamic rapidly expanding team. Youll gain expertise in cutting-edge technology solutions while driving measurable business impact for both Axon and our customers.

What Youll Do

Location : Remotely in the United States and within one hour of a major airport

Travel : 35%-40%

• Develop and manage strategic success plans for a portfolio of enterprise customers driving adoption engagement and value realization.
• Act as a trusted advisor proactively identifying opportunities to expand usage of Axons platform and ensuring customers achieve their desired outcomes.
• Track and analyze adoption metrics to assess customer health implementing data-driven strategies to improve retention and mitigate risks.
• Own and drive complex customer escalations coordinating cross-functional teams to achieve rapid and effective resolution.
• Provide regular business reviews and communicate key milestones impact metrics and opportunities to both customers and internal senior leadership.
• Collaborate with internal teamsincluding Product Sales and Supportto advocate for customer needs shaping Axons roadmap and offerings.
• Lead customer enablement efforts through training webinars best practices sharing and proactive guidance on product adoption.
• Maintain CRM hygiene (e.g. Success Plans Health Scores etc.) to enable data-driven decision-making.
• Develop scalable success playbooks mentor junior team members and contribute to the continuous improvement of Customer Success processes.

What You Bring

Benefits that Benefit You

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Required Experience :

Manager

Key Skills

Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry

Employment Type : Full Time

Experience : years

Vacancy : 1