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Field Service Technician

Field Service Technician

Petroleum Equipment Inc of Kansas CityKansas City, MO, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Full Job Description :

  • Petroleum Equipment Incorporated of Kansas City specializes in providing parts and contracting services needed to construct and maintain retail, commercial, industrial, fleet, aviation and marina fueling operations.
  • Our services include fuel system design, project management, installation, start-up, equipment maintenance and parts replacement.
  • Our Pledge is “Doing it Right, on Time, the First Time, Every Time”.
  • This mindset has held true over 25 years and continues to define our customer-centric, details-focused approach to business to this day.
  • The Field Service Technician , will provide onsite and first level support to PEI customers.
  • Our Field Service Technician is a self-motivated, self-directed, meticulous, punctual, and work independently in a fast-paced environment.
  • They strive to provide a great customer experience by arriving on-site quickly, accurately diagnosing problems, as well as fast repair times.
  • Multi-tasking, effective listening, and clear communication are key to the success of this position.
  • This position reports to the Product Support Leader; and will have the opportunity to grow into additional responsibility and leadership, as the company grows and expands.

Duties & Responsibilities :

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures, safety measures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations / briefings
  • Build positive relationships with customers Qualifications :
  • Technical School or 5+ years equivalent experience in a comparable industry
  • Familiarity with mobile tools and applications
  • Proven Field Service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible shifts and adapt to changing work schedules
  • Ability to build, maintain, and contribute to a positive team workplace
  • Meets productivity standards, quality metrics, and completes work in a timely manner
  • Adhere to compliance requirements at all times
  • Critical thinking, quick decision making, and using reason while dealing with emotional topics
  • Identify and resolve issues timely by gathering and analyzing information skillfully, developing alternative solutions
  • English literacy, speaks clearly and persuasively in a positive manner even in negative situations
  • Excellent attention to detail and accuracy of work
  • Technical competence with mechanical functions and specialized equipment repair Benefits :
  • 401(k) and 401(k) matching Dental, Vision & Life insurance Disability insurance Health insurance Supplemental insurance Paid time off Powered by JazzHR
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    Field Service Technician • Kansas City, MO, US

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