MFG Systems Application Support Supervisor

Overview

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. That\'s Perdue.

Responsibilities

• Supervises the Application Support Center, which monitors the performance of plant systems, provides direct support to plant customers on CFS, SAP, Kronos, CAT2, and other approved systems as needed. Communicates and works with the staff to correct issues and implement new features or services. Develop training and operational documentation and SOPs.
• Communicates effectively and accurately, both oral and written, problems with systems and timely follow-through on problem remediation. Follows appropriate escalations and final resolution reporting for significant incidents. Communications paths include users, peers, management and customers and associated vendor trouble reporting systems. Provides daily, weekly and monthly reporting of the center\'s performance.
• Supports actively the Quality Improvement Process (QIP) and demonstrates commitment through the use of its concepts (teambuilding, Zero Defects, DIRFT, etc.) and tools (measurement, process models, OFI, etc.).
• Develops and maintains a fully functional and knowledgeable support staff that meets or exceeds customer requirements.
• Supervises employees, sets priorities, assigns work, and completes associate performance evaluations. Recruits and retains staff. Reports on ASC problems, tracking, resolution times, problem categories, etc. Maintains daily, weekly, monthly and yearly metrics.
• Ensures a disaster recovery plan is in place for the responsible systems platforms. Completes testing of the plan at least annually.
• Monitors, maintain and publish daily support reports.
• Maintains level of expertise in concepts and procedures required to support systems.
• Carries out assignments delegated by management as required.
• 24x7x365 scheduling of ASC staff. Works with other support resources to close loops to maintain off-hour support.
• Works with our technical resources and customers to ensure processes and procedures are followed. Fully utilize.

Minimum Education

Experience Requirements

Experience Preferred

Environmental Factors and Physical Requirements

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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