Principal Field Applications Engineer

Job Description

Primary Duties & Responsibilities

Customer Technical Support - 60%

• Quick response technical support customer issues or inquiries
• Review with R&D team and conduct any necessary pre-testing to ensure trial success
• Perform testing at customer site as required
• Work with internal teams to resolve customer issues and complete Root Cause Analysis
• Provide technical support for PLM and Quality team customer interactions
• Review PLM and R&D product specifications, providing real-world feedback to new product development

Customer Demo and Trial Support - 30%

Technical Training and Documentation - 20%

Education & Experience

Skills & Other Requirements

Working Conditions

Working conditions typical of a climate controlled and professional office environment. This role routinely requires use of standard office equipment such as computers, phones, copiers, filing cabinets, etc.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and / or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp. :

I ntegrity - Create an Environment of Trust

C ollaboration - Innovate Through the Sharing of Ideas

A ccountability - Own the Process and the Outcome

R espect - Recognize the Value in Everyone

E nthusiasm - Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com.

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies : We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.