Account Manager AD - Security

Overview

The Account Manager – Account Development (AD) is responsible for managing the inbound interactions from customers in the AD segment. The AD Account Manager will generate quotes, field and respond to inquiries, drive deals to closure, process orders, and overflow quotes and orders. This individual will navigate internal departments and resources to answer customer inquiries and effectively close deals. The ideal candidate is a fast learner, hardworking, high energy, results driven, and looking to develop their career in sales. This role is accountable for achieving defined SLA's, KPI's, and other goals.

Responsibilities

• Field inbound requests for quotes from customers
• Generate quotes and negotiate with the customer to close open opportunities
• Identify opportunities for up-sell and cross-sell of the ScanSource solution set, as applicable
• Receive inquiries from customers related to quotes, products, orders, etc.
• Navigate ScanSource resources effectively to service the customer; collaborate cross-functionally to answer inquiries and resolve customer issues
• Maintain customer information in SFDC
• Receive orders from customers and enter the orders into SAP / ERP system
• Ensure accuracy of Sales Orders
• Handle the quoting and ordering from other segments as needed
• Respond to customers on order related questions (e.g. ETA, tracking, RMA / DOA, etc.), as applicable
• Review open orders and follow-up to ensure timely processing
• Process PCA's as needed

Leadership and Professional Skills

Requirements

Preferred

Physical Requirements

Compensation

Base Salary : $40,000 and total compensation $48,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills / achievements, and will be mutually agreed upon at the time of offer.

For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.

Benefits

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical / dental / vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer. EOE / M / F. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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