Customer Service / Dispatcher

Job Description

Job Description

📍 Location : Dallas, TX

💼 Full-time | In-Office / Remote Position

Join Our Team at Zoom Drain Dallas!

Are you a customer service professional looking for a career, not just a job? Do you enjoy helping people, solving problems, and making an impact? If so, Zoom Drain Dallas wants YOU to be part of our growing team!

As a Customer Service Representative (CSR) / Dispatcher , you’ll be the first point of contact for our customers—answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish.

Why Join Zoom Drain?

🔹 Competitive Pay + Bonus Opportunities (for booked appointments & sales)

🔹 Career Growth & Advancement (we promote from within!)

🔹 Team-Oriented Culture (supportive, positive, and rewarding)

🔹 Company Gatherings & Recognition Programs (we celebrate wins!)

What You’ll Do :

✅ Manage inbound calls & messages – Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.

✅ Coordinate dispatching – Assign jobs efficiently to technicians based on availability, location, and job urgency.

✅ Ensure top-notch customer experience – Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.

✅ Maintain accurate records – Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).

✅ Encourage customer reviews – Follow up after completed jobs to build our reputation.

What We’re Looking For :

• Customer-First Mindset – You love helping people and solving problems.
• Strong Communication Skills – You’re clear, professional, and friendly over the phone and in writing.
• Problem-Solving Abilities – You can think on your feet and provide solutions quickly.
• Organizational Skills – You can juggle multiple tasks without missing a beat.
• Tech-Savviness – Experience with CRM systems ( like ServiceTitan ) and social media marketing is a plus!
• Industry Experience – Prior experience in home services ( plumbing, HVAC, electrical, etc. ) is preferred.

Minimum Requirements :

📌 High school diploma or equivalent

📌 1-2 years of experience in customer service, dispatching, or client support

📌 Ability to handle customer concerns with professionalism and positivity

At Zoom Drain Dallas , we don’t just hire employees—we invest in careers. If you’re ready to grow with a company that values your skills and dedication, apply today!

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