Talent.com
Transportation Support Services Supervisor

Transportation Support Services Supervisor

Penske Truck Leasing Co., L.P.Shillington, PA, United States
15 hours ago
Job type
  • Full-time
Job description

Responsible for the daily shift operations of the Transportation Support Services (TSS) call center. Ensure department is staffed adequately to business demands. Resolve any issues that impact daily operations and ensure that team meets established department goals.

Schedule : 2nd Shift 1pm - 11 : 30pm Wednesday - Saturday (This position supports a 24 / 7 operation and flexibility to work weekends and holidays are required.)

Additional Benefits :

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401K
  • Associate Referral Program
  • Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!

Major Responsibilities :

  • Monitor team productivity and performance.
  • Ensure proper staffing requirements are met daily for TSS.
  • Keep team motivated to achieve department goals and targets.
  • Provide follow up to internal and external customer requests through email and by phone.
  • Coach coordinators / assist in resolving escalated customer service issues.
  • All aspects of performance management for coordinators : to include interviewing, hiring, planning, assigning and directing work, appraising performance, and corrective counseling.
  • Work on department initiatives, implement innovative methods, ideas, and programs to improve team performance, increase customer satisfaction, and meet department goals.
  • Other projects as assigned by the manager
  • Qualifications :

  • 2-4 years related functional experience, such as Logistics, Operations, Driver supervision, customer service, or call center
  • High School Diploma or equivalent required, Bachelor’s Degree preferred.
  • Must have ability to connect and build rapport and relationships with associates and external customers at all levels
  • Must have ability to work efficiently with time management and organizational skills
  • Strong written / oral communication skills and the ability to actively listen are required
  • Ability to manage through a problem and think and make decisions independently
  • Ability to drive process improvement and lead change
  • Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
  • Regular, predictable, full attendance is an essential function of the job
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required
  • Physical Requirements :

    The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The associate will be required to : read; communicate verbally and / or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

    While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and / or move up to 25lbs / 12kg.

    Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

    Penske is an Equal Opportunity Employer.

    About Penske Logistics

    Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

    Job Category : Operations Management

    Job Family : Operations

    Address : 100 Kachel Boulevard

    Primary Location : US-PA-Reading

    Employer : Penske Logistics LLC

    Req ID : 2511424

    Create a job alert for this search

    Transportation Supervisor • Shillington, PA, United States

    Related jobs
    • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border ProtectionPottsville, Pennsylvania, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 27 days ago
    • Promoted
    Trucking Transportation Manager

    Trucking Transportation Manager

    BIRCHMONT TRANSPORT LLCReading, PA, US
    Full-time
    Birchmont Transport, LLC is a trucking company that is a sister company of Custom Processing Services, Inc.The company currently operates 4 tractors and 18 trailers and receives support from CPS in...Show moreLast updated: 30+ days ago
    • Promoted
    Kinetic Customer Service Tech I / II

    Kinetic Customer Service Tech I / II

    UNITIEphrata, PA, United States
    Full-time
    We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.Kinetic...Show moreLast updated: 1 day ago
    • Promoted
    Seasonal Support Driver

    Seasonal Support Driver

    United Parcel ServiceEast Petersburg, PA, US
    Full-time +2
    As a seasonal support driver (SSD), you’ll deliver packages to communities and businesses in the comfort of your own vehicle. This is a friendly, physically active role, so you’ll need to enjoy fast...Show moreLast updated: 1 day ago
    • Promoted
    Flexible schedule - Earn at least $2310 by driving 192 trips with Uber

    Flexible schedule - Earn at least $2310 by driving 192 trips with Uber

    UberCochranville, PA, US
    Full-time +1
    Earn at least $2310 driving with Uber when you complete your first 192 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 8 days ago
    • Promoted
    • New!
    County Casework Supervisor (Local Government) Lebanon County C&Y

    County Casework Supervisor (Local Government) Lebanon County C&Y

    Commonwealth Of PennsylvaniaLebanon, PA, United States
    Full-time
    If you have an interest in helping children, youth and families, then we may have the perfect position for you! Lebanon County Children & Youth Services is actively seeking a Casework Supervisor to...Show moreLast updated: 8 hours ago
    • Promoted
    Kinetic Customer Service Tech I / II

    Kinetic Customer Service Tech I / II

    WindstreamEphrata, PA, United States
    Full-time
    We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.Kinetic...Show moreLast updated: 1 day ago
    • Promoted
    Senior I.T. Specialist

    Senior I.T. Specialist

    Pencor Services IncPalmerton, PA, United States
    Full-time
    Shift : Monday-Friday, 8AM-5PM (as well as participation in the "on call" rotation).Services Specialists are experienced agents that assist with providing networking and computer related support ser...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Transportation Support Services Supervisor

    Transportation Support Services Supervisor

    Penske Truck Leasing Co., L.P.Shillington, PA, United States
    Full-time
    Responsible for the daily shift operations of the Transportation Support Services (TSS) call center.Ensure department is staffed adequately to business demands. Resolve any issues that impact daily ...Show moreLast updated: 16 hours ago
    • Promoted
    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection Officer

    U.S. Customs and Border ProtectionKulpmont, Pennsylvania, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    I.T. Specialist

    I.T. Specialist

    Pencor Services IncPalmerton, PA, United States
    Full-time
    Shift : Monday-Friday, 8AM-5PM (plus on call rotation).Pencor and its subsidiaries are Equal Opportunity Employers.Services Specialists are experienced agents that assist with providing networking a...Show moreLast updated: 1 day ago
    • Promoted
    Commercial Services Specialist II

    Commercial Services Specialist II

    Orrstown FinancialLancaster, PA, United States
    Full-time
    The Commercial Services Specialist II will be responsible for performing a variety of administrative duties associated with the commercial loan functions. Assisting in the management of loan relatio...Show moreLast updated: 9 days ago
    • Promoted
    I.T. Services Specialist

    I.T. Services Specialist

    Pencor Services IncPalmerton, PA, United States
    Full-time
    Services Specialists to assist with providing networking and computer related support services to SMB and enterprise customers in Pennsylvania and New Jersey. These services include pre / post-sales s...Show moreLast updated: 1 day ago
    • Promoted
    Remedial Action Discipline Leader

    Remedial Action Discipline Leader

    CDM SmithReading, PA, United States
    Full-time
    CDM Smith is seeking an experienced Engineer or Technical Construction Expert to serve as the Remedial Action Discipline Leader. This national leadership role is responsible for advancing remedial a...Show moreLast updated: 9 days ago
    • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionMacungie, Pennsylvania, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Transportation Revenue System Specialist

    Transportation Revenue System Specialist

    CDM SmithLancaster, PA, United States
    Full-time
    Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procureme...Show moreLast updated: 1 day ago
    • Promoted
    URBN Coordinator

    URBN Coordinator

    Urban OutfittersGap, PA, US
    Full-time
    This position is located at 766 Brackbill Rd, Gap, Pennsylvania, 17527 United States.URBN Coordinator should be a motivated team player with a positive attitude and possess good organizational and ...Show moreLast updated: 12 days ago
    • Promoted
    Supervisor - Fleet Services Production

    Supervisor - Fleet Services Production

    Penske Truck LeasingReading, PA, US
    Full-time
    Responsible for the daily management and flawless execution of the procurement and distribution of all legalization credentials. Ensure processes are current and compliant with all regulatory requir...Show moreLast updated: 30+ days ago