Associate Director, Patient Access Operations

Associate Director, Patient Access Operations

Veloxis Pharmaceuticals is an Asahi-Kasei Group Company based in Cary, NC. Our purpose is to transform transplant medicine as the primary partner to the community of transplant healthcare providers and their patients; our focus is in developing new therapies and programs to help transplant healthcare providers and the patients they treat. Veloxis provides a dynamic and innovative place to work that encourages professional development and embraces diversity. We seek creative, intelligent, action-oriented, and passionate individuals who thrive in a collaborative team environment. If you are interested in being part of a patient-centric company, then we invite you to learn more about the employment opportunities available at Veloxis. Our success is tied to the contribution of every team member, which is why we provide a valuable and competitive compensation package that includes health and insurance benefits, training, and development opportunities, as well as performance-based bonus eligibility.

The Associate Director, Patient Access Operations plays a key role in supporting the Companys Field Access and Patient Support Program (PSP) teams through a combination of data analytics, project management, and operational excellence. The incumbent is responsible for the operational infrastructure supporting these teams including contract and invoice management, access resource development, vendor oversight, and ongoing data and dashboard optimization.

This role partners closely with leadership in the Patient Support programs and Field Access, while collaborating cross-functionally to ensure data-driven insights, operational efficiency, and strategic alignment across access initiatives.

Summary of Key Responsibilities

• Leads the design, documentation, and continuous improvement of Patient Support Program (PSP) data feeds and files to ensure accuracy and consistency.
• Owns the data testing process for enhancements or updates, ensuring changes align with business specifications and deliver actionable insights.
• Serves as the primary point of contact for the Field Access and Sales teams regarding PSP data-related questions.
• Partners with internal business intelligence team and our data warehouse partner to build, validate, and maintain dashboards that support visibility, decision-making, and data accuracy for our internal teams.
• Manages invoice tracking and budget recording for access-related initiatives.
• Oversees contract management by initiating, tracking, and maintaining third-party vendor agreements through established systems and processes.
• Leads and executes key access projects from inception to completion, ensuring on-time delivery and cross-functional alignment.
• Develops and distributes regular reports and insights to key stakeholders.
• Participates in quarterly business reviews with selected external partners.
• Contributes to the development of access training and educational materials for internal and field teams.
• Provides strategic input to support the growth and evolution of Patient Support and Field Access programs.
• Collaborates with cross-functional partners to enhance operational processes and ensure business continuity.
• Supports resolution of access barriers and case inquiries with a sense of urgency.
• Ensures adherence to corporate policies, procedures, and the Companys Code of Conduct, as well as all U.S. healthcare laws and regulations.

Required Qualifications and Skills

Travel Requirements : Approximately 20%