Systems Training & Enablement Specialist

Job Description

Job Description

Description :

Collabrios delivers purpose-built software solutions that unify the entire care journey. By combining deep industry expertise with cutting-edge technology, we empower care providers to streamline operations while delivering exceptional care. From PACE programs to government agencies, our integrated technology infrastructure supports the full spectrum of care delivery.

Job Overview

The Systems Training & Enablement Specialist plays a critical role in ensuring the successful adoption and effective use of the PACE EHR module within the Collabrios Health Platform, along with associated workflows that support our role as a TPA. This position is responsible for delivering engaging, role-specific training to PACE customers during implementation, at go-live, and through ongoing readiness and optimization initiatives.

Training covers the entire participant lifecycle and all operational domains — from intake and enrollment to clinical services, financial operations, integrations, and application add-ons — ensuring customers can confidently and effectively use the system across their organization. This role requires travel of up to 30% to deliver onsite training and go-live support.

Key Responsibilities

Training & Education

• Design, develop, and deliver virtual and onsite training programs for the PACE EHR and related TPA-supported workflows, covering :
• Participant Intake & Engagement – lead tracking, outreach, referrals, eligibility, and enrollment.
• Care Coordination & Clinical Services – assessments, individualized care planning, interdisciplinary team (IDT) meetings, therapy services, medication management, ancillary services (lab, imaging, dental, vision), and compliance documentation.
• Scheduling & Transportation – participant and provider scheduling, route planning, and resource coordination.
• Financial & Administrative Operations – capitation and claims management, billing, authorizations, vendor payments, and revenue cycle processes.
• Operational Support & Documentation – document management, inventory / DME tracking, and secure internal messaging.
• Integrations & Add-Ons – system interfaces, telehealth, participant / family portals, health information exchange (HIE) connections, reporting, dashboards, and analytics.
• Tailor training materials and delivery methods to fit specific customer workflows and roles across clinical, administrative, operational, and financial teams.

Implementation & Go-Live Support

Customer Readiness & Success

Collaboration & Continuous Improvement

Requirements : What You Bring

Required :

Bonus Points if you have :

What We Offer

At Collabrios Health, we’re committed to fostering a workplace that supports your well-being, growth, and ability to make a meaningful impact. Here’s what you can expect when you join our team :

We’re committed to building a diverse and inclusive workplace.

Collabrios is an equal opportunity employer. We welcome candidates from all backgrounds, identities, and experiences. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.