Clinical Operations Manager

Clinical Operations Manager

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Salary Range $68,000.00 - $120,500.00

Position Focus

Under the direction of the Associate Director, the Clinical Operations Manager will manage, oversee, and coordinate specific and ongoing department clinical operations initiatives. The Operations Manager will support the development and execution of strategic initiatives to enhance business processes, including conducting analyses and providing insights on workflow optimization and operational improvements. The Operations Manager will manage clinical operations staff and will collaborate with the senior leadership team and other key department and University stakeholders, ensuring the alignment of people, processes, and technology to enhance operational efficiency and support strategic objectives.

Principal Responsibilities

Serves as a strategic partner to the executive leadership and department stakeholders to influence clinical operations process improvements.

Manage clinical operations including the expansion of the Pain program and the integration of physicians and CRNAs to YM from delivery network hospitals.

Manage Locum provider agreements including contract management, invoicing, payments and scheduling.

Develops business cases to support project prioritization and resource allocation. Acts as liaison between operational teams, IT, and administration, ensuring alignment of people, processes, and technology. Develops process workflow models, standard operating procedures, and business requirements for clinic operations.

Supports leadership team with managing projects in the department, including oversight of planning, conduct and documentation of regular meetings to ensure communication among and between leadership and external stakeholders.

Supervises activities of Operations team support staff. Responsible for staff performance management and evaluation and for workforce planning.

Required Skills and Abilities

• Degree in Business Administration, Information Systems, Healthcare Administration, or a related field required.
• Minimum 8-10+ years of progressive experience in business systems analysis, process improvement, and strategic project management.
• Demonstrated experience in executive-level project leadership, business transformation, and enterprise-wide initiatives.
• Certification in Project Management (PMP), Lean Six Sigma, or Business Process Management (BPM) highly desirable.

Preferred Skills and Abilities

Principal Responsibilities

Required Education and Experience

Bachelor's degree and minimum three years of related experience including demonstrated leadership, project management and / or supervisory experience; or equivalent combination of education and related experience. Thorough working knowledge of accounting, financial reporting and analysis, preferred : fund accounting. Experience preparing budgets, forecasts and financial plans; experience integrating multiple pieces of financial information to identify themes, trends, and issues. Demonstrated experience in managing relationships and influencing outcomes. Demonstrated creativity and effectiveness in a complex organization.