Technical Support Engineer II

A company is looking for a Technical Support Engineer II - German Speaking.

Key Responsibilities

Provide technical support for the Intelligent Agreement Management (IAM) and associated services

Resolve customer inquiries related to API integrations, network issues, and multi-product workflows

Identify product improvements and handle critical cases from internal channels

Required Qualifications

Fluent in English and German

Bachelor of Science degree in Computer Science, Engineering, or related technical field

2+ years of SaaS troubleshooting experience in a Technical Support role

Experience with modern programming languages and web-based troubleshooting

Salesforce administration work experience