Technical Support Specialist

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Join to apply for the Technical Support Specialist role at TriCom Technical Services

Please Note : This position will be mostly remote, but training in the office for the first 5-6 weeks, and they may need to come into the office occasionally; candidates must be in the Kansas City area.

Responsibilities

• Provide first-level technical support for computer software and hardware products and services.
• Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
• Resolve basic to moderately complex problems while referring more complex problems to senior level technicians.
• Assist users who inquire how to use specific software, email, or operating systems.
• Proactively use existing processes and tools (i.e., Problem Management, Database, and Help Desk Systems) to support office staff and equipment.
• Handle calls and tickets as the primary duty; may be asked to help with projects.
• Troubleshoot, repair, and deploy Windows 7 / 10, as well as some Apple products.
• Troubleshoot mobile devices (iPhone / iPad and Android).
• Troubleshoot network printer and multifunction devices.
• Troubleshoot Microsoft Office.
• Work daily with internal customers via phone and email, as well as occasional walk-ups.
• Accurately record all work and troubleshooting steps on tickets in the ServiceNow Ticketing System.
• Maintain a positive, professional attitude always.

Requirements

This is a 6 month Contract-for-Hire with our Kansas City, KS client. 100% Paid employee Medical / Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1 B visa sponsorship is not available for this position. No third-parties, please.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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