About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR / HCM technology, managed services, and global business process outsourcing (BPO).
The company and its service providers collectively serve over , businesses and process over $B in annual payroll. As a "One Employer Solution headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting .
Position Summary
Your primary responsibility is to assist our clients and other departments with questions, requests and issues pertaining to the G / L services.
You must be able to work as a team, under pressure and in a fastpaced environment, it is required to have good phone etiquette, complete assigned projects in a timely manner, have organizational skills, problem-solving skills, basic accounting knowledge and experience with Microsoft Office tools.
Essential Duties and Responsibilities
- Monitor the daily workflow of the team.
- Ensure that project deadlines are met.
- Provide feedback to management about current workload.
- Correspond with clients via email and phone in a timely manner.
- Assist in maintenance of a client's GL file (, updates or missing GL accounts).
- Assist in performing a final review of a client's GL setup.
- Assist in taking notes during client phone calls.
- Assist the team with payroll errors.
Knowledge, Skills, and Abilities
- years of customer support experience required.
- Customer Support experience in HRIS systems, including payroll and time. & attendance is desired, but not required.
- Strong customer-facing skills, including verbal and written communication.
- Prior experience handling US customers is desired, but not required.
- Ability to work under pressure while resolving critical issues and communicating action plans to the customer as required.
- Excellent problem solving and troubleshooting skills.
- Excellent listening skills.
- Excellent phone and people skills.
- Ability to work independently with exceptional attention to detail.
Education & Experience
- High School Diploma or equivalent
- Payroll experience
- in the PEO Industry Optional
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