Digital Content Systems Manager Job at Aspen Publishing in Burlington

Aspen Publishing is seeking a Digital Content Systems Manager to be a part of a growing company. This role is open to Boston-based candidates to work in our Burlington, MA office on a hybrid office / work-from-home schedule. This role will be instrumental in managing vendor relationships, internal consulting workflows, and cross-functional solutions engineering for editorial and metadata systems. We are looking for a Digital Content Systems Manager who can take our digital products to the next level—is that you?

Overview

TITLE : Digital Content Systems Manager

REPORTS TO : VP, Digital Learning & Engagement

DEPARTMENT : Digital Learning & Engagement

FLSA STATUS : Exempt

Location : Burlington, MA

POSITION SUMMARY

Responsible for leading and optimizing Aspen’s digital content, infrastructure, workflows, and integrations while managing vendor relationships, internal consulting workflows, and cross-functional solutions engineering for editorial and metadata systems.

Key Responsibilities

Vendor Oversight

Serve as the primary point of contact for outsourced product

Oversee accountability and support timely resolution of issues impacting content conversion (CC) workflows

Establish performance metrics and escalation protocols to ensure timely issue resolution and service quality

Internal Consulting Insourcing

Take ownership of consulting work currently outsourced

Work with internal stakeholders to gradually reduce reliance on external consulting while maintaining platform-level support where needed

Translate business needs into technical requirements and deliverables

Provide hands-on support and strategic guidance for metadata transformation, content structuring, and workflow optimization

Solutions Support – Editorial & Metadata Systems

Act as a business analyst and solutions engineer for editorial and metadata teams

Support integrations with internal systems and external platforms via APIs and automation

Lead integration and enhancement efforts for platforms such as Firebrand and other CMS tools

Collaborate with stakeholders to define requirements, design workflows, and implement scalable solutions

Other Duties

Perform other duties as assigned

Qualifications

Bachelor’s degree plus 5+ years of experience in Digital Asset management (DAM) systems, preferably in educational technology, higher education, high-stakes testing, or online learning

Familiarity with ONIX metadata standards and publishing supply chain tools

Experience with API-driven integrations and workflow automation

Agile project management experience

Proven ability to manage multiple projects under strict deadlines

Excellent interpersonal skills; ability to work with individuals at all levels and interact with technical and business staff, customers, and partners

Vendor management and troubleshooting / problem-solving expertise

Willingness to travel domestically occasionally

Excellent verbal and written communication skills

Strong organization, planning, and presentation skills

Proficiency with Microsoft Office (PowerPoint, Outlook, Excel, Word)

Ability to work quickly and accurately in a fast-paced, changing environment

Demonstrated ability to work independently and as part of a team

Physical Requirements

Normal office environment

Ability to sit for extended periods of time

Ability to work on computer for extended periods of time

Ability to listen and speak carefully while interacting with others

Ability to lift up to 10 pounds occasionally

About Us

Aspen Publishing is a leading provider of educational content and digital learning solutions to law schools in the US and around the world. Aspen provides best-in-class solutions for legal education through authoritative textbooks written by renowned authors and breakthrough products such as Connected eBooks, Connected Quizzing, and PracticePerfect.

In addition to competitive compensation, we offer a wide array of benefits including your choice of health and dental plans, generous paid time off and holidays, 401k with employer match, and an array of voluntary programs to cover life’s eventualities from accidents to critical illness to pet insurance.

EOE disability / veteran

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