Help Desk Technician
Rhenus SE & Co. KGMiami, FL, US10 hours ago
Job type
- Full-time
Job descriptionAct as the first point of contact for employees seeking IT support via phone, email, or ticketing system. Troubleshoot technical issues remotely using diagnostic tools and targeted questions. Provide clear, step-by-step guidance to resolve problems, escalating unresolved cases to higher-level support when needed. Deliver accurate information on IT products and services while maintaining thorough records of issues and resolutions. Ensure timely follow-up and status updates to employees, maintaining a positive support experience. Share employee feedback and suggestions with internal teams to help improve services. Proactively identify and recommend process improvements to enhance efficiency and user satisfaction.
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Help Desk Technician • Miami, FL, US
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