EPN Billing Followup Rep, Full Time, Days

Job Summary

Demonstrates through behavior Decatur Morgan Hospital's mission, vision and values. Billing Insurance Follow Up Specialist is responsible to submit claims timely and accurately to insurance and governmental payers. To monitor their assigned payers and follow up on unpaid claims or claims identified within the at-risk claims work queue. To promptly resolve and resubmit those claims back to their assigned payers. The IBF Specialist is responsible for processing and posting payments both electronically and manually, applying appropriate contractual adjustments and working payer denial. Provides customer service by taking patient calls and answers billing questions, takes phone payments and is able to setup payment plans on outstanding patient balances. The IBF Specialist will also work credit balances and process refunds both insurance and patient.

Minimum Knowledge, Skills, Experience Required

Education : High School Diploma, GED required. Medical billing certification desirable

Experience : Minimum of one year working experience in professional / hospital insurance billing, collections and payment posting processes with a clear understanding of insurance reimbursement principles. Computer literacy with basic skills in patient account management systems, Microsoft Suite, particularly Excel and Word as well as various web-based applications.