Account Manager II (RapidScale) Cloud Managed Services

Overview

Account Manager II (RapidScale) Cloud Managed Services - RapidScale

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

Responsibilities

• Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.
• Serve as the primary customer contact, ensuring a seamless customer experience.
• Manage contract renewals, retention efforts, and expansion to minimize churn.
• Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value.
• Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.).
• Develop and execute strategic account plans to drive revenue growth.
• Meet or exceed assigned quota through proactive sales efforts.
• Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization.
• Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs.
• Act as a trusted advisor, helping customers optimize costs and scale solutions.
• Manage escalations proactively, ensuring swift resolution.
• Maintain accurate CRM records, forecasting, and pipeline management.
• Provide leadership with customer insights, highlighting risks and opportunities.
• Stay current on cloud MSP trends through industry events, customer meetings, and training.

Qualifications

Preferred Qualifications

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Sales and Business Development

Industries

IT Services and IT Consulting

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