Engagement Manager

About the Opportunity

As an Engagement Manager on Contentfuls Professional Services team you will partner with our most strategic enterprise customers to drive successful adoption and measurable business this role sits within Professional Services it plays a cross-functional leadership role across the entire Customer Experience (CX) organization representing all CX services including Professional Services Learning Services and Support offerings in collaboration with Sales and Customer will own the end-to-end engagement lifecycle from pre-sales strategy and scoping through successful delivery and expansion. This role blends strategic account leadership services sales accountability and organizational influence making it ideal for an experienced services leader ready to drive both customer and internal impact.

What to expect

Business & Go-to-Market Leadership

• Partner with regional Sales and CX leadership to attach the full CX Services portfolio (Professional Services Learning Services Support) to strategic opportunities.
• Own and forecast CX Services pipeline and bookings across assigned enterprise accounts ensuring accurate visibility and predictability.
• Engage early in sales cycles to shape value-based solutions aligned to customer outcomes and business drivers.
• Define and refine services offerings pricing and value articulation in partnership with Product Sales and GTM teams.
• Act as a champion for CX Services internally helping scale services-led selling motions across Sales and Customer Success teams.

Strategic Account Leadership

Engagement & Delivery Oversight

What you need to be successful

Required Experience & Skills

Preferred / Nice to Have

Working Environment & Expectations

This is a high-impact position for a strategic customer-facing sales individual who wants to drive success for Contentfuls largest customers. Youll represent the full CX Services value proposition to enterprise clients while influencing how Contentful scales its services discipline globally.

Whats in it for you

This role will need to be conducted in a state in which we are currently registered to do business.

Salary Statement : The salary range displayed is specifically for those potential hires who will work or reside in the state of California if selected for the role. Any offered salary is determined based on internal equity internal salary ranges market data / ranges applicants skills and prior relevant experience certain degrees and certifications (e.g. JD / technology) for example.

Salary Range : $140000 - $190000

This position is eligible for equity awards annual bonuses short- and long-term incentives and program-specific awards where applicable in accordance with the terms of Contentfuls variable compensation plans.

#LI-Hybrid

Who are we

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging personalized content at scale. By blending composability with native AI capabilities Contentful enables dynamic personalization automated content delivery and real-time experimentation powering next-generation digital experiences across brands regions and channels for more than 4200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver San Francisco London New York and distributed worldwide.

Everyone is welcome here!

Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.

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Required Experience :

Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full Time

Experience : years

Vacancy : 1