Engagement Manager

Join to apply for the Engagement Manager role at BlackLine

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best‑in‑class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

Make Your Mark

Engagement Managers build great client relationships during the pre‑sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem‑solving when issues arise.

You'll Get To

• Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
• Work with the internal teams during the presales process to assess and approve level of effort, products and solutions involved, and timing of projects
• Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer / partner and BlackLine teams
• Develop a delivery strategy for large scale partner implementation projects
• Create customer project plans complete with budgetary information and resource needs
• Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
• Define project success criteria and communicate them to all stakeholders
• Provide status updates cross‑organization
• Track and report project financials against estimate; resolve budget issues as they arise
• Manage project scope, timeline and budget changes
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Identify, manage and mitigate project risk
• Act as the escalation point when issues arise with the customer or partner on engagements
• Identify potential upsells to increase revenue and build brand awareness
• Complete other projects duties as assigned

What You'll Bring

Thrive at BlackLine Because You Are Joining

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in‑person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Salary Range :

USD $129,000.00 / Yr. - USD $161,500.00 / Yr.

Pay Transparency Statement :

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.

In addition to base pay, BlackLine also offers short‑term and long‑term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On‑Target Earnings (OTE), the compensation structure may follow a split model - for example, a 50 / 50, 70 / 30, or 60 / 40 ratio between base salary and variable incentive.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Accommodations :

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Project Management

Industries

Software Development

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