Principal Engagement Manager

Overview

Principal Engagement Manager role at Assured. This position involves leading large-scale client engagements, maturing delivery and success processes, and ensuring seamless implementation experiences from kickoff to long-term partnership. You will collaborate with Executive Leadership, Engineering, and Sales to drive measurable outcomes and strategic value for enterprise clients. This role is ideal for someone who thrives at the intersection of program management, customer success, and technical problem-solving, capable of setting process vision and resolving complex issues hands-on.

This range is provided by Assured. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$165,000.00 / yr - $185,000.00 / yr

Responsibilities

• Lead end-to-end customer implementations – Drive onboarding programs for new enterprise clients, ensuring delivery excellence, clear milestones, and alignment between internal teams and customer stakeholders.
• Mature and optimize engagement processes – Define, document, and refine frameworks for implementation, customer success, and ongoing account management to ensure scalability as we grow.
• Run structured programs with precision – Own program timelines, status reporting, stakeholder communication, and executive readouts for high-impact accounts. Introduce consistent project governance and success metrics across the client lifecycle.
• Drive resolution of complex scenarios – Manage escalations and deeply technical customer challenges, collaborating with Product, Engineering, and Sales to achieve swift and strategic outcomes.
• Enable customer adoption and expansion – Work with customers to maximize value from our platform, promote best practices, and educate them on new features, integrations, and capabilities.
• Be the “Voice of the Customer” – Advocate for customer needs internally. Identify opportunities to enhance our tools, processes, and product based on real-world feedback and implementation experiences.
• Contribute to continuous improvement – Partner with leadership to design and implement scalable methodologies for onboarding, engagement, and support, ensuring consistent excellence across all enterprise accounts.

Requirements / Qualifications

Benefits

Our Commitment

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodation is provided to participate in the job application or interview process and to perform essential job functions. Please request accommodation if needed.

Compensation Range : $165K - $185K

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