Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockDuluth, GA, US
6 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #10813

    Create a job alert for this search

    Team Leader • Duluth, GA, US

    Related jobs
    • Promoted
    Team Member

    Team Member

    Arby'sGainesville, GA, US
    Part-time
    Think about it you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •. Best in Class Training & Continuous Learning.Journey Wellbeing S...Show moreLast updated: 2 days ago
    • Promoted
    Lead Sales Associate

    Lead Sales Associate

    Stretch ZoneSnellville, GA, US
    Full-time
    Lead Sales Associate At Stretch Zone.At Stretch Zone, we believe that nothing is more important than your health.As a Lead Sales Associate at Stretch Zone, your primary job is to manage the studio ...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockAtlanta, GA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Safety Team Leader

    Safety Team Leader

    Block by BlockDecatur, GA, US
    Full-time
    Do you like Growth and Opportunities? We do too! In fact, that is what this Company is all about.BLOCK BY BLOCK is hiring a Team Leader. Block by Block works hard every day all across the country to...Show moreLast updated: 4 hours ago
    • Promoted
    Client Director Team Lead, GTS

    Client Director Team Lead, GTS

    GartnerSandy Springs, GA, United States
    Full-time
    The Client Director, Team Lead role is responsible for setting, directing, and executing the strategy for global clients or major regional accounts that are of substantial strategic and revenue gen...Show moreLast updated: 9 days ago
    • Promoted
    LEAD SALES ASSOCIATE-PT in MONROE, GA S09615

    LEAD SALES ASSOCIATE-PT in MONROE, GA S09615

    Dollar GeneralMonroe, GA, US
    Full-time
    Dollar General Job Opportunity.Work where you matter at Dollar General, our mission is serving others! We value each and every one of our employees. Whether you are looking to launch a new career in...Show moreLast updated: 30+ days ago
    • Promoted
    Credentialing Data Team Lead

    Credentialing Data Team Lead

    Beacon HillDecatur, GA, United States
    Full-time
    Beacon Hill Associates is actively sourcing candidates for a Credentialing Data Team Lead to support a Provider Data Team in Atlanta, GA. This is an excellent opportunity for an experienced, detail-...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Associate Manager

    Associate Manager

    Rock N Roll SushiCanton, Georgia, US
    Permanent
    Join our management team at Rock N Roll Sushi! Our upbeat, fast-paced and exciting restaurant is seeking a talented and experienced Kitchen Manager to become part of our team and grow with us.Were ...Show moreLast updated: 20 hours ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R BlockAtlanta, GA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 6 days ago
    • Promoted
    Team Leader

    Team Leader

    H&R BlockDawsonville, GA, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 6 days ago
    • Promoted
    Team Leader

    Team Leader

    Tractor SupplyAtlanta, GA, US
    Full-time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD TEAM MEMBER FT - pOpshelf

    LEAD TEAM MEMBER FT - pOpshelf

    Dollar GeneralTucker, GA, US
    Full-time
    Join The Dollar General Journey.Dollar General values each and every one of its employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribution ...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD TEAM MEMBER PT - pOpshelf

    LEAD TEAM MEMBER PT - pOpshelf

    Dollar GeneralCanton, GA, US
    Full-time
    Join The Dollar General Journey.Dollar General values each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribution ...Show moreLast updated: 30+ days ago
    • Promoted
    Global Product Team Lead Director Digital Collaboration

    Global Product Team Lead Director Digital Collaboration

    Boston Consulting GroupAtlanta, GA, US
    Full-time
    Global Product Director For Meeting Rooms & Hybrid And Virtual Meeting Experience.Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and...Show moreLast updated: 11 days ago
    • Promoted
    • New!
    Merchandising Team Lead

    Merchandising Team Lead

    PepsiCoLithonia, GA, US
    Full-time
    The Merchandising Team Lead is responsible for leading a team of frontline employees to merchandise orders to key customers in a fast-paced direct store delivery environment.Apply knowledge of merc...Show moreLast updated: 16 hours ago
    • Promoted
    LEAD SALES ASSOCIATE-PT in MONROE, GA S14640

    LEAD SALES ASSOCIATE-PT in MONROE, GA S14640

    Dollar GeneralMonroe, GA, US
    Full-time
    Dollar General Job Opportunity.Work where you matter at Dollar General, our mission is serving others! We value each and every one of our employees. Whether you are looking to launch a new career in...Show moreLast updated: 30+ days ago
    • Promoted
    Total Loss Team Lead, Rideshare

    Total Loss Team Lead, Rideshare

    ReservAtlanta, GA, US
    Full-time
    Total Loss Team Lead, Rideshare.Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans w...Show moreLast updated: 30+ days ago
    • Promoted
    Warehouse Team Lead

    Warehouse Team Lead

    SIMOSBuford, GA, US
    Full-time +1
    With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment. SIMOS is hiring a Warehouse Team ...Show moreLast updated: 4 days ago