Customer Success Account Manager

Customer Success Account Manager

ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. We invite you to take an active role in helping us create a true sense of belonging across our organization an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes.

The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset.

Responsibilities :

Customer Retention & Success :

• Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention.
• Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations.
• Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies.

Delivery Fulfillment :

Account Operations :

Growth & Lead Generation :

Perform miscellaneous duties as assigned.

Behavioral Competencies :

Qualifications :

Education and Work Experience :

Physical and Mental Demands :

Equal Employment Opportunity Statement :

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations US-Remote