Treasury Management Technical Support II- Customer Support

Overview

Summary : This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while creating a high level of client satisfaction. The specialist must communicate clearly and professionally, resolve simple and complex problems in a timely manner, and support Treasury Management Sales and Product teams.

Location : On site at location listed in job posting.

Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM CST

Responsibilities

• Take incoming calls to fulfill servicing requests and provide technical assistance.
• Build rapport and deepen client relationships by resolving issues on the first call.
• Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
• Present needs-based product recommendations to deepen the banking relationship.
• Stay abreast of changes, developments and enhancements for all systems and products.
• Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
• Navigate effectively through multiple systems.
• Demonstrate a high level of professionalism and communicate clearly and concisely.
• Provide client-focused solutions while complying with bank Policies and Procedures.
• Partner with other departments to fulfill client requests; work with Treasury Management Sales, Product and Implementation groups.
• Track client issues to identify product and process improvements or clients at risk due to frequent problems.
• Provide client training and support on the use of TM Products.
• Other duties and projects as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include :

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer a range of banking and financial services. More information is available at www.FirstHorizon.com.

Benefits

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