Senior Account Manager, Post-Sales, West Coast

Post-Sales Account Manager

Locala is the world's leading commerce media platform, leveraging consumer insights and location data to increase brand awareness, drive consumers to store, and deliver smarter business outcomes. Our proprietary technology enables local advertising and insights at scale, all while meeting the highest user privacy standards in the industry.

We are looking for a Post-Sales Account Manager based in LA working West Coast hours. Account Managers Serve as the liaison between Locala and its customers. This role reports to the Head of Customer Success.

What you'll do :

• Address customers' needs and concerns as quickly & effectively as possible to develop and maintain strong relationships.
• Develop & deliver performance reports to clients and benchmarking those results against similar campaigns.
• Work independently and collaboratively as part of a team.
• Develop strong relationships with customers, connect with key business executives and stakeholders.
• Work alongside trading teams to monitor campaign performance and leverage data driven results obtained to conduct campaign upsells.
• Answer client queries and identify new business opportunities among existing customers.
• Responsible for the creation and delivery of reporting, providing analysis of performance.
• Manage projects with the design team to deliver best in class creative executions.
• Liaise with cross-functional internal teams (including Data, Marketing, Studio and Product Services departments) to improve the entire customer experience and are able to advise clients on basic technical questions.
• This role is not centered around sales but rather focuses on managing campaigns / accounts. Hands on media experience (i.e. programmatic, display, audio, CTV, DOOH) is crucial for this position.

Your profile :

In addition to an engaging company culture, a remote-first work environment and training & development, future Localers can expect a competitive benefits package that includes :