Customer Success Manager (US)

Customer Success Manager

Position Overview

We are seeking a Customer Success Manager (CSM) to join our growing team in APAC. The CSM will serve as a strategic partner to our clients, ensuring they derive maximum value from our Validus platform. This role is focused on building long-term customer relationships, driving adoption, and proactively identifying opportunities for expansion and optimization.

Responsibilities

• Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy
• Guide clients through onboarding and implementation, ensuring seamless adoption and success with the Validus platform
• Partner with customers to understand their business needs and proactively recommend solutions to maximize value
• Conduct regular check-ins, business reviews, and training sessions to ensure continued engagement and product utilization
• Collaborate with internal teams (Sales, Product, and Engineering) to escalate customer feedback, resolve issues, and drive product improvements
• Analyze customer usage data and trends to identify expansion opportunities, upsell / cross-sell potential, and risks of churn
• Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of Validus
• Serve as the customer's advocate within Eventus, ensuring their voices are heard and their needs are met
• Represent Eventus at industry events, conferences, and customer meetings to strengthen relationships and promote our solutions

Required Qualifications

Qualifications

Benefits & Perks