Desktop / Field Support Technician

The Center for Human Development (CHD) is seeking a Desktop / Field Support Technician to join our dynamic IT team. This is a full-time, on-site position located at our corporate office in Springfield, MA, with travel requirements to various CHD locations and occasional evening and weekend work.

Role : Desktop / Field Support Technician – Information Technology Department

This key role provides support to CHD staff and collaborates with the helpdesk and network team. Essential functions include :

• Hardware support : Installing, configuring, and maintaining end-user devices such as laptops, desktops, tablets, printers, monitors, docking stations, scanners, and phones. Tasks range from troubleshooting and repairs to re-imaging and optimizing hardware / software networking products.
• Deploying, installing, and configuring software via Intune on client devices.
• Providing software break / fix services and managing replacement of non-warranty assets, coordinating with vendors for in-warranty failures.
• Configuring and supporting end users on mobile computing platforms.
• Software support : Installing, configuring, troubleshooting, and fixing software issues.
• Printer support : Installing and configuring printers across CHD branches and endpoints.
• Patch management and vulnerability remediation : Installing security patches to address vulnerabilities.
• Basic networking knowledge : Switches, routers, IP configurations, access points.
• Knowledge of Active Directory security groups and policies.
• Testing and certifying PCs, managing group policies, and performing installs, moves, adds, and changes.
• Service management : Using ticketing tools to track and update support tickets.
• Performing root cause analysis, implementing fixes, documenting resolutions, and creating knowledge base articles.
• On-call support on a rotating basis.
• Travel across MA and CT to support end users; valid driver's license required.
• Occasional evening or weekend work for maintenance or critical issues.

Requirements :

Success Factors :

Compensation & Benefits : $55,000 annually, with benefits including dental, health, and life insurance, paid time off, vacation, and holidays.

About CHD : The Center for Human Development provides community-oriented human services, celebrating diversity and inclusion, and serving a multilingual and multicultural population.

Apply today and join our team!

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. For more info, review the Know Your Rights notice from the Department of Labor.

J-18808-Ljbffr