Automotive Service Advisor

Job Description

Job Description

Join the Walt Massey Automotive Family as a Service Advisor!

Drive your career forward with a team that puts people first.

If you're looking to build a rewarding career in the automotive industry, Walt Massey Automotive welcomes you! We’re not just a dealership — we’re a family that believes in delivering an extraordinary experience to every client, every time. As a Service Advisor, you'll play a key role in providing outstanding customer service while supporting our technicians and service team.

We invest in your success with industry-leading training, hands-on learning, and ongoing development opportunities to help you grow and thrive.

What We Offer

Competitive pay structure

Health, dental, and vision insurance

401(k) with company match

Paid holidays and vacation time

Paid, in-depth training

Opportunities for advancement in a growing company

A supportive, team-oriented work environment

What You’ll Do

Greet customers and manage the flow of service appointments in the drive lane

Serve as the liaison between customers and technicians, ensuring clear and accurate communication

Deliver exceptional customer service through prompt, courteous, and knowledgeable interactions

Maintain a high Customer Satisfaction Index (CSI) in line with company standards

Answer technical questions related to vehicle issues, warranties, services, and repairs

Efficiently assign and distribute repair orders to technicians

Assist in diagnosing vehicle concerns and ordering parts as needed

Oversee warranty claim submissions and help train and guide service department staff

Ensure all work complies with dealership policies and industry regulations

Foster strong relationships with manufacturers and team members

What We’re Looking for

Friendly, organized, and professional demeanor

Strong leadership and time-management skills

Excellent communication and customer service abilities

Proven record of sales or service success preferred

Ability to work independently and as part of a team

Tech-savvy with a basic understanding of automotive systems

Valid driver's license with a clean driving record

Positive, can-do attitude with a passion for helping others

Why Walt Massey?

At Walt Massey, we don’t just sell and service vehicles — we build lasting relationships. When you join our team, you’re not just starting a job, you're starting a career with a company that values your contribution and invests in your future.