Service AdvisorSouthaven Kia • Southaven, MS, US

Service Advisor

Southaven Kia • Southaven, MS, US

30+ days ago

Job type

Full-time

Job description

Job Description

Service Advisor – Southaven Kia

Primary Responsibilities

Customer Service & Communication

Greet customers and check them in for service appointments.
Listen carefully to customer concerns and document issues accurately.
Clearly explain recommended services, estimated costs, and repair timelines.
Keep customers informed on vehicle status, additional findings, and approvals.
Review completed work and ensure customer satisfaction before vehicle delivery.

Repair Order Management

Create detailed repair orders for technicians with accurate customer concerns.

Verify warranty coverage, recall information, and service campaigns.

Document all services, repairs, and inspections thoroughly.

Obtain customer authorization for additional work.

Coordination with Technicians

Communicate customer concerns clearly to the service team.

Prioritize jobs according to urgency and workload.

Review repairs with technicians before closing the work order.

Sales & Upselling

Recommend maintenance based on manufacturer schedules or inspections.

Explain service benefits to customers in easy-to-understand language.

Work toward meeting or exceeding sales and service performance targets.

Administrative Duties

Schedule appointments and manage the service calendar.

Process payments, warranty claims, and insurance paperwork.

Follow dealership and Kia corporate procedures for quality and compliance.

Physical Requirements

Stand and walk for extended periods during customer interactions and vehicle check-ins.

Bend, stoop, and reach to inspect vehicles or retrieve parts / documents.

Lift and carry up to 25 pounds (e.g., wheels, parts, equipment).

Work indoors in an office / service desk environment and outdoors in varying weather conditions when moving between vehicles.

Use a computer, telephone, and service equipment for extended periods.

Maintain visual acuity to review repair orders, inspect vehicles, and read technical data.

Hear and communicate effectively in a noisy service shop environment

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Service Advisor • Southaven, MS, US

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