Copy Editor Job at Axiom Software Solutions Limited in Louisville

MediabistroLouisville, KY, United States

1 day ago

Job type

Full-time

Job description

Role : Copy Editor

Location : San Jose, CA - Remote

Position Type : Contract

Job Description

As a copy editor, your purpose is to support our customers’ success by ensuring our support content is clear, consistent, and effective. You’ll collaborate with subject matter experts to improve the quality, tone, and usability of knowledge articles and Community content. Your work helps us deliver a seamless, trustworthy content experience that empowers customers to solve problems with our self-service resources.

Responsibilities

A detail-obsessed language professional who thrives in a fast-paced, collaborative environment
Someone who maintains high editorial standards and understands how content drives customer outcomes
Passionate about clear communication, user experience, and the role of support content in the customer journey
Comfortable editing technical content for grammar, clarity, structure, and style
Able to give constructive editorial feedback and build positive relationships with cross-functional partners
Curious, organized, and eager to learn about complex products and editorial systems

What You Get to Do in This Role

Copyedit and optimize knowledge articles and Community content for grammar, clarity, readability, accessibility, and SEO

Maintain consistency with internal style guides, brand guidelines, and accessibility best practices

Collaborate with content strategists, writers, technical support teams, and product experts

Help refine and evolve our editorial style guide based on real-world usage and feedback

Review metadata, tagging, and categorization to support content findability

Contribute to quality review processes, editorial QA, and content improvement initiatives

Use content analytics and user feedback to inform editorial decisions and continuously improve content

Copyedit customer-facing support articles for grammar, clarity, punctuation, and adherence to style guidelines

Flag unclear content or missing information and work with writers or SMEs to resolve issues

Help maintain and follow editorial checklists and templates

Participate in team reviews and content quality initiatives

Track editing tasks and turnaround times using content tools or dashboards

Qualifications

5–7 years of professional copyediting experience, preferably with technical or support content

Proficiency in AP, Chicago or Microsoft writing style guides

Strong understanding of plain language principles and UX writing best practices

Familiarity with editing in a content management system (CMS)

Experience applying editorial style guides and working with editorial checklists

Ability to give and receive feedback in a constructive, collaborative way

Basic understanding of accessibility, SEO, and inclusive language best practices

Excellent attention to detail

Bonus Points

Experience with enterprise SaaS, IT, knowledge, or technical documentation

Familiarity with ServiceNow, Salesforce, or other support content platforms

Proficiency in content metrics, taxonomy, or metadata optimization

Basic understanding of SEO or content lifecycle workflows

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Copy Editor • Louisville, KY, United States

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