Client Enrollment Manager

Client Enrollment Manager

Client Enrollment Manager - Full Time

Location : Chicago, IL - Hybrid, 8609 W. Bryn Mawr Ave Suite 204 Chicago IL, 60631

At The Place for Children with Autism, we're more than a therapy center. We're a team on a mission to help children with autism thrive. As the Client Enrollment Manager, you'll manage our Outreach team and drive excellence across the lead-to-enrollment pipeline. In this role, you'll combine analytical insights, operational leadership, and hands-on coaching to ensure every family has a seamless, positive experience from first inquiry to enrollment.

What You'll Do

• Monitor Salesforce dashboards daily to identify and resolve pipeline bottlenecks.
• Conduct deep-dive analyses to ensure lead progression.
• Collaborate with the Director of Marketing & Outreach to optimize conversions and seat utilization.
• Serve as a Salesforce power user, maintaining clean and standardized data.
• Conduct weekly audits for accuracy and completeness.
• Develop validation systems to eliminate duplicates and ensure reliable leadership dashboards.
• Lead daily call coaching and second-voice support to strengthen tone, empathy, and conversion skills.
• Review recorded calls and analytics to identify trends and opportunities for improvement.
• Lead by example using a player-coach approach.
• Utilize team scorecards, consistent mentorship, and daily visibility to build accountability and drive results.
• Translate Salesforce analytics into actionable strategies.
• Provide regular performance updates and collaborate cross-functionally to align outreach efforts with enrollment goals.
• Report pipeline / funnel status to key stakeholders, including executive leadership.
• Strengthen referral networks and community partnerships.
• Support brand visibility and center enrollment goals through strategic outreach initiatives.

What We're Looking For

What We Offer

Competitive Pay Based on Your Experience & Education :

Generous Benefits & Perks

A Commitment to Your Growth

A Culture That Feels Like Family

Ready to join us in making a difference? Apply now and let's create brighter futures together at The Place for Children with Autism!

The Place for Children with Autism is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.