Technical Support Representative

Join to apply for the Technical Support Representative role at Vehlo

Overview

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity : opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What You'll Do

• Provision / deploy equipment & software necessary to allow clients to process payments
• Navigate multiple systems to perform job function
• Install & train customers on payment solutions via phone and email
• Respond quickly and professionally to service requests through various channels
• Complete service reports ensuring prompt and thorough issue resolution and quality control
• Troubleshoot network issues
• Other duties as assigned

Qualifications

Note

This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Referrals increase your chances of interviewing at Vehlo.

J-18808-Ljbffr