Technical Support Representative -L1

Job Description

Job Description

Job Title : SSF Technical Support Representative Level One (SSF)

Description :

Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.

Essential Duties and Responsibili t ies :

• Responsible for customer satisfaction results and SLA measurements.
• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility.
• Prioritize assignments is order of importance.
• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.
• Be proactive regarding job efficiency to include suggestions for the Service Department.
• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.
• Follow defined company policies and procedures.
• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.

O ther Duties :

Education / Experience :