Chargeback Analyst I - Las Vegas, NV (Hybrid)

Chargeback Analyst I - Las Vegas, NV (Hybrid)

We are seeking a Chargeback Analyst I to join our team! This person will be responsible for maintaining accurate accounting records related to chargebacks, retrieval requests, and exception processing. This role requires attention to detail, strong customer service skills, and the ability to resolve disputes while ensuring compliance with departmental procedures. This is a hybrid position that requires you to be local to Las Vegas. In office days will be Wednesday and Friday.

What Will You Be Doing?

• Verify and post details of business transactions, including funds received and disbursed, and total accounts.
• Maintain accounting records of chargebacks, retrieval requests, and exception processing.
• Compile and sort documents related to chargeback and retrieval cycles.
• Analyze customer needs and provide accurate responses to account inquiries and disputes.
• Explain available services to customers in a clear and professional manner.
• Correct errors and resolve financial disputes conveyed by cardholders and credit card associations.
• Adhere to departmental policies and procedures to meet customer and client needs in an innovative and resourceful manner.

Skills, Knowledge and Expertise :

Why Us?

Be part of a global leader in gaming and technology innovation.

Work alongside a diverse team of professionals passionate about creating meaningful solutions.

Access to professional development opportunities and career growth.

Competitive compensation and comprehensive benefits package.

A culture that values collaboration, creativity, and respect.

At IGT, we believe compensation should reflect youyour unique background, skills, experience, and even where you work. That's why the compensation range for this role is $16.00 - $17.00 an hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything's above board. But waitthere's more! Base pay is just the beginning. Our Total Rewards program is packed with perks :

Note : Some programs have eligibility requirementsbut we'll help you navigate those.

About IGT

We've leveled upIGT Gaming and Digital have joined forces with Everi, creating a global leader in gaming, digital experiences, and fintech. From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable entertainment powered by serious tech, player insights, and a passion for innovation.

With 7,000+ team members in 100+ countries, we're not just globalwe're locally legendary. We partner with regulators, governments, and industry leaders to keep play fun and fair while pushing the boundaries of what's possible.

Ready to shape the future of entertainment? Your next move starts here.