Operations ManagerBradley Professional, A Division of the Bradley Group • Milwaukee, WI, US
Operations Manager
Bradley Professional, A Division of the Bradley Group • Milwaukee, WI, US
20 days ago
Job type
- Full-time
Job descriptionManage highly complex projects from initiation to completion, ensuring delivery on time, scope, and budget . Define goals and deliverables, ensuring alignment with client expectations. Conduct ongoing project business reviews, including resource allocation, financial delivery, and customer satisfaction . Support Solutions propositions during the offer phase, assessing feasibility and execution terms. Oversee and set strategy for process improvements, SOP implementation, and cost efficiency . Ensure proper planning through Sales, Inventory & Operations Planning (SIOP) . Develop training programs for the team (including CTL). Minimum 5 years’ experience in Operations and / or Project Management , with exposure to Customer Service or Technical Support functions. Proven track record in leading teams and managing complex projects . Strong financial acumen and ability to manage project / business budgets. Excellent communication skills (oral and written), with ability to interact with clients, internal teams, and external stakeholders. Solid technical knowledge in Controls / HVAC systems, networking (LAN / WAN, routing, TCP / IP, wireless) is a plus.
Job Description
The Operations & Project Delivery Manager plays a pivotal role in leading complex projects, managing the Operations area, and fostering strong client relationships .
The position incorporates the responsibilities of Operations, Solutions Proposition & Project Delivery, and Customer Service / Tech Support, ensuring efficient execution, financial excellence, and high customer satisfaction .
- This role leads and develops a multidisciplinary team (Project Professional, Engineering, PDI, After Sales & Technical Support), guiding them toward operational excellence and continuous improvement. The Manager also acts as the main point of escalation for clients and staff , ensuring timely resolution of issues, seamless project delivery, and alignment with business goals.
Key Responsibilities
Project & Operations Management
Qualifications
Associate Degree (A.A.) or equivalent; Bachelor’s preferred.
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Operation Manager • Milwaukee, WI, US
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