Job Description
Job Description
Job Description
Join our dynamic team as a Customer Service Representative at our Florissant, United States location! We're looking for a friendly and efficient individual to provide exceptional customer service and support our daily operations.
- Answer incoming phone calls and assist customers with inquiries and orders
- Process customer orders accurately and efficiently
- Handle cash transactions and maintain a balanced cash drawer
- Prepare and package products according to company standards
- Maintain a clean and organized work environment
- Collaborate with team members to ensure smooth operations and customer satisfaction
- Resolve customer complaints and concerns in a professional and empathetic manner
- Assist with inventory management and restocking as needed
- Adhere to all company policies, procedures, and safety guidelines
- Participate in ongoing training and development programs to enhance skills and knowledge
Qualifications
Excellent customer service skills with a friendly and professional demeanorStrong communication skills, both verbal and writtenAbility to follow directions and work efficiently in a fast-paced environmentFlexibility to work various shifts, including weekends and holidaysBasic math skills for handling cash transactions accuratelyPhysical ability to stand for extended periods and lift up to 25 lbs.Basic computer skills and ability to learn new software systems quicklyStrong multitasking abilities and attention to detailTeam-oriented mindset with a willingness to collaborate and support colleaguesHigh school diploma or equivalent preferredPrevious customer service experience is a plus, but not requiredAbility to remain calm and composed in high-pressure situationsAdditional Information
All your information will be kept confidential according to EEO guidelines.