Summary :
Manages all on-site admissions, registration, pre-certification, insurance verification, financial counseling, cashiering and quality performances competencies to ensure optimal financial viability and customer relations.
Establishes departmental processes and assists with budgetary management function.
Is compliant with regulatory guidelines.
Position Responsibilities :
- Manages staff in all Patient Access areas while ensuring Human Resources and departmental policies are consistently reinforced and equitably followed.
- Maintains effective and productive work schedules.
- Sets and achieves the highest in customer satisfaction standards.
- Completes departmental reports within designated timeframes and ensures back-up coverage is appropriately trained and has full understanding of reports, how to work them and designated timeframes.
- Establishes and evaluates processes for the department to include the collection of payments, co-payments, and self-pay payments at the time of registration and discharge where appropriate.
- Assists with the development and management of annual budgets. Maintains budget target.
- Ensures performance standards are achieved including registration accuracy, administrative denials and pre-registration volumes within departmental guidelines.
- Builds and develops inter-departmental and departmental relationships and teams, as well as being an outstanding communicator.
- Understands government regulatory directives and maintains compliance with all regulatory guidelines.
Position Qualifications Required / Experience Required :
Requires four to six (4-6) years admitting, registration, billing or practice management experience with a minimum of three years of experience in a supervisory position.
Required Education :
High School graduate required.
Bachelor's degree in Accounting, Finance, or related area is strongly preferred but appropriate experience may be substituted.
Training / Certification / Licensure :
One year of Epic system experience highly preferred.
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