Aftersales Service Coordinator

About XCharge North America :

XCharge North America is a leading provider of innovative EV charging solutions, committed to revolutionizing the electric vehicle industry. As an innovative company, we specialize in delivering sustainable and efficient solutions to commercial and utility customers. We are dedicated to revolutionizing the energy sector by providing advanced technologies that promote a greener future.

Job Description :

We are seeking a highly organized and customer-focused Technical Service Coordinator to join our dynamic team at XCharge North America. The ideal candidate will have experience coordinating field service operations and supporting customers in the EV charging or related electrical equipment industry. The primary responsibility of the Service Coordinator will be to manage service requests, schedule and dispatch technicians, ensure timely resolution of customer issues, and support the overall efficiency of aftersales and maintenance operations.

Responsibilities :

• Coordinate and manage relationships with third-party service providers to ensure timely and quality support for DC fast-charging stations.
• Develop, schedule, and deliver technical and operational training programs for service partners to ensure adherence to XCharge's maintenance and safety standards.
• Act as the first point of contact for complex service cases requiring coordination between field teams, internal engineering, and R&D in Beijing.
• Oversee maintenance of service logs, training records, and compliance documentation for all partners.
• Monitor KPIs for service partners such as response time, repair quality, and customer satisfaction. Provide reports and improvement plans as needed.
• Collaborate with internal teams to develop standardized procedures, troubleshooting guides, and technical documentation for field use.
• Support customer communication for escalated issues, ensuring timely and transparent resolution.
• Provide aftersales insights for proposals and technical documentation during tender processes or project bids.

Qualifications :

Benefits :

Equal Employment Opportunity Statement :

XCharge North America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. XCharge North America reserves the right to modify, interpret, or apply this job description in any way the Company desires, within applicable law.